Outstanding!

Outstanding! by John G. Miller is a business book that outlines 47 ways/ideas/edicts to make an organizations exceptional.

This book is a fairly quick read (twice as thick as QBQ and FTS) and Miller stick with his quick, easy writing sytle (no new terms/definitions to explain his ideology). I am very glad that he stuck with the personal accountability viewpoint in discussing these 47 themes, because they still all come down to the individual in their role being accountable. Any person, at any level, can implement these in this role (unless, I guess you are with an organization whose goal is to truly be the opposite of successful, in which case, I would assume your role will soon change, either through your choice or the failure of your organization).

The biggest thing I took from this is that these are the foundation, day-in, day-out. There aren't any "rainy day" ways, and then "sunny day" ways for when the rain stops (best example would be "Trimming the Fat" and "Train"). I think that's what most organizations are missing today, is those consistent values that can be seen in everything they do.

I would recommend this book, along with Miller's other two books, together for anyone. I can see where these can be used in any organization, whether commercial, industrial, religious, non-profit, etc. etc.

Disclosure of Material Connection: I received this book free from the publisher through the the author. I was not required to write a positive review. The opinions I have expressed are my own. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255 http://www.access.gpo.gov/nara/cfr/waisidx_03/16cfr255_03.html> : “Guides Concerning the Use of Endorsements and Testimonials in Advertising.” - Really...here's what happened, I read QBQ and FTS (which I bought both) and gave feedback to author about I how appreciated them. In response, he offered to sent me this book as a thank you. In other words, he lived his message (i.e. asked a QBQ like "What can I do to show this reader I appreciate his feedback and support? and then he FTS and sent me his new book. In return, I asked "What can I do to show the author I appreciate this?" and FTS by writing a review on my blog. Guess we're both trying to do what we believe in.